AVP, Branch Manager

Enterprise Financial Services Corp.; Alhambra, Northern (CA, KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Enterprise Bank & Trust, AVP, Branch Manager in Alhambra, CA, leads daily branch operations and drives front-end sales while ensuring exceptional customer service. The role supervises staff, handles escalated issues, and enforces policy compliance. Mandarin/Cantonese fluency is required.

You will oversee recruitment, training, and performance evaluations, and collaborate with other departments to support community banking goals. A Bachelor’s degree plus banking experience is preferred.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Minimum of three years banking experience required
• Experience in a supervisory role preferred
• Must be able to speak Mandarin and/or Cantonese fluently

Responsibilities

• Direct supervision of day-to-day branch operations and staff
• Oversee front-end sales management and customer service
• Hire, train, and evaluate branch personnel
• Ensure compliance with bank policies and procedures
• Participate in business development and community outreach
• Oversee safety, security, and facilities of the branch
• Collaborate with other departments to support operations and compliance

Skills

Leadership

Sales management

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

Workday

IBS

Salesforce

Google Docs

Job description

## AVP, Branch ManagerApply: Alhambra, CA: Full time: Posted Yesterday: REQ - 5500****Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.********With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a** *Best Bank to Work For* **by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.********Together, there’s no stopping you!****## **Job Title:**AVP, Branch Manager## ## **Job Description:**## **Summary:**Entry level management role responsible for the day-to-day operational management of a branch location as well as the front-end sales management. Supervises the activities of branch associates including resolving escalated concerns, hiring, scheduling, performance evaluations, discipline and recommending development opportunities. Provides leadership and guidance to ensure compliance with bank policies. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving client concerns. Candidates with previous management experience may be considered for a Vice President, Branch Manager II position. **Essential Duties and Responsibilities:*** Direct supervision of day-to-day operation of the branch and associates* Direct activities of branch associates to ensure complete and efficient customer service.* Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.* Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.* Handles unusual or difficult customer concerns.* Oversees recruitment and training of branch staff.* Partners with other departments to support branch operations and compliance.* Responsible for overall operation and maintenance of bank building, premises and facilities.* Participates in business development activities.* Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.* Other duties as assigned. **Qualifications:*** Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.* Sales management skills in order to successfully coach associates to meet branch goals.* Sales and marketing orientation with emphasis on cross-selling bank services.* Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.* Team oriented, possesses a positive attitude and works well with others.* Strong oral and written communication skills.* Strong knowledge of all various types of products offered at the bank.* Excellent problem solving skills.**Supervisory Responsibilities:*** Supervision of Branch Associates **Education and/or Experience:** * High School Diploma or equivalent required* Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience* Minimum of three years banking experience required* Experience working in an environment with individual and team goals preferred* Previous supervisory experience preferred* Must be able to speak fluently in Mandarin and/or Cantonese **Computer and Software Skills:*** Skilled in operation of a personal computer, including Microsoft Word and Excel.* Google Suite (Gmail, Calendar, Google Docs and Google Sheets)* Workday* IBS* Salesforce **Certificates, Licenses and Registrations:*** Notary License where applicablePay range for new hires is generally $30.61 - $42.86 annually.In addition, the role is eligible for an annual bonus.***Equal Opportunity Statement:*** Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].