Senior Branch Leader

Golden 1 Credit Union; Clovis (CA); On-site; USD 74,000 - 77,000; Full time

Job summary

Golden 1 Credit Union is seeking an Associate Branch Manager IV for the Clovis Branch in California. This non-exempt role reports to the Branch Manager and will lead the member service team while upholding compliance and exceptional service standards.

You will train staff, manage daily branch operations, and collaborate with cross-functional teams to drive performance, member satisfaction, and community impact.

Qualifications

• HS diploma or GED required.
• Associate’s degree in Business Administration, Finance or Human Resources preferred.
• 3+ years of supervisory experience in a retail environment or financial institution required.

Responsibilities

• Ensures delivery of exceptional member experience on the platform and teller line.
• Manages, directs and supervises day-to-day activities of Member Service Specialists.
• Train and coach employees on sound operational and compliance requirements across all areas of the branch.
• Create and maintain staff scheduling that aligns with meeting branch member service demands.
• Assist Branch Manager in developing and implementing strategies to capitalize on opportunities and promote products and services.
• Assist Branch Manager with HR processes for direct reports including appraisals and development plans.
• Identify, investigate and respond to member concerns and ensure compliance with policies and procedures.

Skills

Leadership

Customer service

Staff coaching

Education

HS Diploma or GED

Associate’s Degree

Job description

Golden 1 Credit Union is seeking an Associate Branch Manager IV for the Clovis Branch in California. This non-exempt role reports to the Branch Manager and will lead the member service team while upholding compliance and exceptional service standards.

You will train staff, manage daily branch operations, and collaborate with cross-functional teams to drive performance, member satisfaction, and community impact.