Senior BPO Engagement Leader: Delivery, Growth & P&L

Tata Consultancy Services Limited; Parsippany-Troy Hills (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

Tata Consultancy Services Limited in Parsippany-Troy Hills, NJ, seeks an Engagement Manager to own end-to-end client engagements, drive delivery excellence, and manage governance, financials, transitions, and transformation initiatives.

You will lead cross-functional teams across Operations, Transition, Quality, IT, HR, and Workforce Management, maintain executive relationships, monitor SLAs and KPIs, and identify opportunities for account growth through strong commercial judgment.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Technology, or a related field; MBA preferred.
• 10–15+ years of experience in BPO/ITES, operations, service delivery, or client engagement.
• Proven experience managing large, complex, and/or global client engagements.
• Experience with P&L management and commercial ownership; certifications preferred.

Responsibilities

• Own end-to-end service delivery across all in-scope BPO functions and locations.
• Lead governance activities including QBRs, SLAs, KPIs, and performance reviews.
• Manage client relationships and executive sponsorship at senior levels.
• Oversee transitions, ramp-up, stabilization, and steady-state operations.
• Drive continuous improvement, automation, and cost optimization initiatives.
• Partner with commercial and sales teams to identify cross-sell and account growth opportunities.

Skills

Stakeholder management

Leadership

BPO delivery

Client relationship management

Commercial acumen

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Operations, Technology, or related field

MBA preferred

Tools

PMP

Lean Six Sigma

ITIL

Job description

Tata Consultancy Services Limited in Parsippany-Troy Hills, NJ, seeks an Engagement Manager to own end-to-end client engagements, drive delivery excellence, and manage governance, financials, transitions, and transformation initiatives.

You will lead cross-functional teams across Operations, Transition, Quality, IT, HR, and Workforce Management, maintain executive relationships, monitor SLAs and KPIs, and identify opportunities for account growth through strong commercial judgment.