Senior Boundary Scan Engineer & Global Tech Support Lead

ASSET InterTech, Inc.

United States

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

ASSET InterTech, Inc. is seeking a senior member of the Support team to lead technical support for US and international customers, delivering advanced troubleshooting and guidance via phone, web, email, and on-site visits.

You will act as SME for JTAG Boundary Scan and ScanWorks BST, collaborate with Development and Product Management, deliver demonstrations, develop device models, mentor junior engineers, and drive process improvements.

Qualifications

Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or related field.
5+ years experience in hardware/software development or technical support roles, preferably in test engineering or embedded systems.
Proven ability to communicate complex technical concepts clearly to diverse audiences.
Strong analytical problem-solving skills with disciplined approach.
Ability to lead projects and mentor team members effectively.

Responsibilities

Lead technical support efforts for US and international customers via phone, web, email and on-site visits.
Serve as SME for JTAG Boundary Scan and ScanWorks BST, advising customers and internal teams.
Collaborate with Development and Product Management to resolve escalated issues and influence product enhancements.
Deliver product demonstrations and technical presentations to customers and partners.
Develop and maintain complex ScanWorks BST Device Models for enhanced test coverage and memory device programming.
Mentor and train junior engineers on technical processes and customer engagement.
Contribute to strategic initiatives, including process improvements and customer success programs.