Sr Application Engineer

ASSET InterTech, Inc.; Plano (TX); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

ASSET InterTech, Inc. is seeking a senior member of the Support team to lead technical support for US and international customers, delivering advanced troubleshooting and guidance via phone, web, email, and on-site visits.

You will act as SME for JTAG Boundary Scan and ScanWorks BST, collaborate with Development and Product Management, deliver demonstrations, develop device models, mentor junior engineers, and drive process improvements.

Qualifikationen

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or related field.
• 5+ years experience in hardware/software development or technical support roles, preferably in test engineering or embedded systems.
• Proven ability to communicate complex technical concepts clearly to diverse audiences.
• Strong analytical problem-solving skills with disciplined approach.
• Ability to lead projects and mentor team members effectively.

Aufgaben

• Lead technical support efforts for US and international customers via phone, web, email and on-site visits.
• Serve as SME for JTAG Boundary Scan and ScanWorks BST, advising customers and internal teams.
• Collaborate with Development and Product Management to resolve escalated issues and influence product enhancements.
• Deliver product demonstrations and technical presentations to customers and partners.
• Develop and maintain complex ScanWorks BST Device Models for enhanced test coverage and memory device programming.
• Mentor and train junior engineers on technical processes and customer engagement.
• Contribute to strategic initiatives, including process improvements and customer success programs.

Kenntnisse

JTAG Boundary Scan

ScanWorks BST

Technical Support

Troubleshooting

Communication Skills

Project Leadership

Mentoring

Ausbildung

Bachelor’s degree in Electrical Engineering

Tools

CAD tools

LabVIEW

LabWindows/CVI

TestStand

Python

Visual Basic

VBScript

TCL

Jobbeschreibung

Become part of a multi-national company that has been in business for over 20 years selling innovative engineering tools to global Fortune 500 companies.

Position Description:

As a senior member of the Support team, you will:

• Lead technical support efforts for US and international customers, providing advanced troubleshooting and guidance via phone, web, email, and on-site visits.


• Serve as a subject matter expert (SME) for JTAG Boundary Scan and ScanWorks BST, advising customers and internal teams on best practices.


• Collaborate closely with Development and Product Management to resolve escalated issues and influence product enhancements.


• Deliver high-impact product demonstrations and technical presentations to customers and partners.


• Develop and maintain complex ScanWorks BST Device Models for enhanced test coverage and memory device programming.


• Mentor and train junior engineers on technical processes and customer engagement.


• Contribute to strategic initiatives, including process improvements and customer success programs.

Required Skills

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or related field.


• 5+ years experience in hardware/software development or technical support roles, preferably in test engineering or embedded systems.


• Proven ability to communicate complex technical concepts clearly to diverse audiences.


• Strong analytical problem-solving skills with disciplined approach.


• Ability to lead projects and mentor team members effectively.

Bonus Skills

• Experience with CAD tools for schematic reading and board layout.


• In-depth knowledge of JTAG Boundary Scan Test (IEEE 1149.1) methodologies.


• Proficiency in scripting languages (Python, Visual Basic, VBScript, TCL).


• Experience with National Instruments tools (LabVIEW, LabWindows/CVI, TestStand).


• Familiarity with advanced test strategies and automation frameworks.

Work Authorization

All applicants must be either a United States citizen or an LPR (Lawful Permanent Resident) due to company contracts with ITAR (International Traffic in Arms Regulations).