Senior Field Service Engineer II - Tech Lead & Trainer

ASM

Hillsboro (OR)

On-site

USD 110,000 - 140,000

Full time

8 days ago

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Job summary

ASM is seeking a Senior Field Service Engineer II to serve as the technical authority for a product at a major customer site. You will own complex diagnostics, lead escalations to closure, and mentor nearby engineers, advancing module proficiency and ensuring proactive maintenance.

Travel 25–75% domestically and internationally is expected. You can expect a role that values technical leadership, deep troubleshooting, and strong collaboration with customers and ASM teams to drive reliability and

Qualifications

Bachelor's degree or equivalent military technical training in electronics/electro-mechanical tech.
10+ years of field service or semiconductor manufacturing experience on complex capital equipment.
Demonstrated ownership of critical escalations in a high-volume production environment.
Deep troubleshooting capability on microprocessor-controlled electro-mechanical systems, including issues without a documented path.
Fluency reading and redlining electrical, electronic, and electro-mechanical schematics.
Structured problem solving and root-cause analysis, with documentation others can follow.
Proven ability to coach and develop other engineers.
Credibility with customer engineering and operations leadership.

Responsibilities

Serve as the technical expert for an assigned product, module, or application at a customer site.
Lead diagnosis and resolution of the most complex hardware, software, and integration failures.
Own tool-down escalations end to end, including documentation and closure.
Lead root-cause investigations on quality and repeat events, and drive the corrective actions.
Identify failure trends across the fab and act on them before they become downs.
Create technical training material and mentor FSEs to increase module proficiency.
Drive improvements to ASM procedures and customer specs — redlines, spec edits, drawing corrections.
Partner with spares and the customer to convert reactive work into proactive maintenance.