Senior Billing Specialist: Lead Billing Operations & Analytics

DSV Road GmbH; Kent (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

DSV is seeking a Senior Billing Specialist to oversee the end-to-end billing process, ensure accuracy and timeliness, and uphold compliance with company policies and procedures. You will resolve complex billing issues and provide leadership to the billing team.

This role requires 3–5 years in billing or accounts receivable, proficiency with SAP, Oracle, or QuickBooks, and strong analytical and communication skills.

Qualifications

• Bachelor's degree preferred; 3–5 years in billing or accounts receivable.
• Proficiency in billing systems such as SAP, Oracle, QuickBooks.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage end-to-end billing process, including invoicing, billing adjustments, and credit memos.
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
• Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
• Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
• Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
• Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
• Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
• Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
• Identify opportunities to streamline billing processes to improve efficiency.
• Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
• Provide training and support to junior billing staff on billing processes, systems, and procedures.
• Mentor and coach team members to foster professional growth and development.
• Prepare regular billing reports, metrics, and analysis for management review.
• Provide insights and recommendations based on billing data to support decision-making and strategic planning.

Skills

Billing principles

Analytical skills

Communication skills

Attention to detail

Education

Bachelor's degree

Tools

SAP

Oracle

QuickBooks

Job description

DSV is seeking a Senior Billing Specialist to oversee the end-to-end billing process, ensure accuracy and timeliness, and uphold compliance with company policies and procedures. You will resolve complex billing issues and provide leadership to the billing team.

This role requires 3–5 years in billing or accounts receivable, proficiency with SAP, Oracle, or QuickBooks, and strong analytical and communication skills.