Billing & Accounts Specialist

The Virgin Islands Water & Power Authority; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 46,000; Full time

Job summary

The Virgin Islands Water & Power Authority is seeking a detail oriented Customer Account Clerk to maintain accurate customer records and support billing operations. The role involves reviewing and adjusting bills, applying deposits, and transferring balances while upholding confidentiality and policy compliance.

Responsibilities include resolving billing discrepancies, coordinating with multiple departments, and maintaining meticulous records.

Qualifications

• High school diploma, or equivalent, and three (3) years of office experience involving progressively responsible clerical duties, and a minimum of one (1) year of public contact work.

Responsibilities

• Adjusts bills and corrects erroneous billings; applies deposits or transfers balances.
• Maintains daily log of customer adjustments and supports cashiers and meters staff.
• Researches account files and balance data to clarify customer billing issues.
• Computes bills and provides written explanations; operates office machines.
• Assists with billing machine operations and performs related duties as assigned.

Skills

Customer service

Attention to detail

Accounting basics

Office software

Education

High school diploma or equivalent

Job description

The Virgin Islands Water & Power Authority is seeking a detail oriented Customer Account Clerk to maintain accurate customer records and support billing operations. The role involves reviewing and adjusting bills, applying deposits, and transferring balances while upholding confidentiality and policy compliance.

Responsibilities include resolving billing discrepancies, coordinating with multiple departments, and maintaining meticulous records.