Senior Bilingual Immigration Case Manager

BI Incorporated; Santa Ana (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a Government Site Specialist to provide independent ISAP case management at a DHS/ICE contracted site. The role includes intake, service planning, documentation, and coordination of monitoring activities while ensuring compliance with federal requirements.

Responsibilities include leading case plans, maintaining confidential records, and coordinating with participants to ensure attendance at required court and orientation sessions.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual English/Spanish required.
• Valid driver's license required and ability to operate a vehicle for home visits.
• United States citizenship required.
• Must have lived in the US 3 of the last 5 years (military or study abroad included).
• Strong verbal and written communication; ability to interpret rules and instructions.
• Demonstrated sound judgment and ability to stay calm under pressure.

Responsibilities

• Manages all aspects of ISAP case management independently.
• Develops and updates case management and service plans for ISAP participants.
• Maintains accurate, confidential case records from entry to release.
• Reviews program participant service plans for compliance with regulations.
• Coordinates intake interviews and orientation sessions with ISAP participants.
• Installs and monitors electronic monitoring equipment as needed.
• Conducts home visits and coordinates travel documents when required.
• Produces regular reports and risk/needs assessments for participants.

Skills

Customer service

Bilingual English/Spanish

Communication

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated is seeking a Government Site Specialist to provide independent ISAP case management at a DHS/ICE contracted site. The role includes intake, service planning, documentation, and coordination of monitoring activities while ensuring compliance with federal requirements.

Responsibilities include leading case plans, maintaining confidential records, and coordinating with participants to ensure attendance at required court and orientation sessions.