Immigration Case Manager | Bilingual En/Chinese

The GEO Group, Inc.; Honolulu (HI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Two weeks Vacation

56 Hours Sick

15 paid Holidays

Medical, Dental, Vision

Life insurance (spouse & dependents)

AD&D insurance

Disability insurance

FSAs

401(k) retirement program

Stock purchase program

Tuition reimbursement

EAP

Legal Club of America

Direct deposit

Theme park discounts

Job summary

BI Incorporated, an established government services contractor, seeks a Government Site Specialist to manage ISAP casework, coordinate service plans, and ensure compliance with program requirements across DHS/ICE operations.

The role involves participant visits, data entry, and coordination with community resources, requiring strong communication, organizational skills, and the ability to work under contract obligations in the United States.

Qualifications

• Bilingual English/Chinese required.
• Two years of customer service or case management experience are required.
• Excellent verbal and written communication skills.
• Must have basic computer skills and ability to use standard software.

Responsibilities

• Develop, implement, and coordinate case management and service plans for ISAP participants.
• Meet with participants face-to-face to satisfy government contractual obligations.
• Maintain accurate and complete case records and ensure confidentiality.
• Install and monitor electronic monitoring equipment as required and support travel document processes.
• Assess English proficiency to determine needed resources for clear communication.

Skills

Bilingual English/Chinese

Valid driver’s license

US citizenship

Verbal and written communication

Basic computer skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

BI Incorporated, an established government services contractor, seeks a Government Site Specialist to manage ISAP casework, coordinate service plans, and ensure compliance with program requirements across DHS/ICE operations.

The role involves participant visits, data entry, and coordination with community resources, requiring strong communication, organizational skills, and the ability to work under contract obligations in the United States.