Benefits Implementation Lead – Self-Funded

CVS Health; Frankfort (KY); On-site; USD 47,000 - 122,000; Full time

Job summary

CVS Health in Frankfort, KY is seeking a skilled project leader responsible for directing all aspects of self-funded New Business client benefit plan implementations. You will partner with internal and external stakeholders to address critical implementation issues and ensure client expectations are met.

The role requires 2+ years of project management and client-facing experience, plus strong negotiation, attention to detail, and the ability to prioritize multiple tasks under pressure.

Qualifications

• 2+ years of project management and client-facing experience.
• Strong negotiation and conflict-resolution skills across organizational levels.
• Ability to stay flexible yet focused during high-stress situations.
• Attention to detail and accuracy while delivering on project deliverables.
• Ability to articulate complex concepts clearly and concisely.
• Highly organized with the ability to prioritize multiple assignments.

Responsibilities

• Direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with internal and external stakeholders to address critical implementation issues.
• Serve as the single point of contact for benefit plan implementation.
• Coordinate resolution of project deliverables and related tasks.
• Develop and execute implementation strategy aligned with customer expectations.

Skills

Project management

Client facing

Negotiation

Attention to detail

Organizational skills

Time management

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health in Frankfort, KY is seeking a skilled project leader responsible for directing all aspects of self-funded New Business client benefit plan implementations. You will partner with internal and external stakeholders to address critical implementation issues and ensure client expectations are met.

The role requires 2+ years of project management and client-facing experience, plus strong negotiation, attention to detail, and the ability to prioritize multiple tasks under pressure.