Senior Benefits Implementation Manager

CVS Health; Jackson (MS); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus opportunities

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a dedicated professional to direct all aspects of Self-funded New Business Client implementation in Mississippi. You will partner with internal and external stakeholders to address critical issues and ensure customer expectations are met or exceeded.

The role serves as the single point of contact for implementation and coordinates deliverables, strategy and performance guarantees, while engaging the team to deliver high-quality results in a fast-paced environment.

Qualifications

• 2+ years project management and client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of Self-funded New Business Client implementation.
• Partner with stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy client needs.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Organization

Education

High School diploma/GED

Associate's degree

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a dedicated professional to direct all aspects of Self-funded New Business Client implementation in Mississippi. You will partner with internal and external stakeholders to address critical issues and ensure customer expectations are met or exceeded.

The role serves as the single point of contact for implementation and coordinates deliverables, strategy and performance guarantees, while engaging the team to deliver high-quality results in a fast-paced environment.