Senior Benefit Programs Specialist — Complex Eligibility & QA

Virginia-Department-of-Social-Service; Stuart (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Virginia Department of Social Services is hiring a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs, including fraud and quality control reviews. You will work independently following established guidelines, escalating only the most complex cases to a supervisor.

Responsibilities include reviewing cases for accuracy, documenting data, preparing reports, and communicating with applicants, employers, and professionals to determine

Qualifications

• Advanced knowledge of public assistance laws, policies and procedures.
• Ability to determine benefits eligibility with minimal supervision.
• Strong communication and interpersonal skills for interactions with diverse stakeholders.

Responsibilities

• Conduct initial and ongoing eligibility determinations for public assistance programs.
• Review cases for accuracy and uniformity, escalating complex issues to supervisor.
• Document data, prepare reports, and explain programs to applicants and recipients.
• Maintain records and provide information to support budget requests.

Skills

Advanced program knowledge

Independent work

Communication skills

Job description

The Virginia Department of Social Services is hiring a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs, including fraud and quality control reviews. You will work independently following established guidelines, escalating only the most complex cases to a supervisor.

Responsibilities include reviewing cases for accuracy, documenting data, preparing reports, and communicating with applicants, employers, and professionals to determine