Senior Benefit Programs Specialist: Complex Case Expert

Virginia Department of Social Services; Stuart (AR); On-site; USD 58,000 - 74,000; Full time

Job summary

Virginia Department of Social Services in the United States seeks a Benefit Programs Specialist III to conduct advanced eligibility determinations and ensure accuracy across cases.

The role operates with minimal supervision and requires strong knowledge of public assistance programs, fraud detection, and quality control processes.

You will work with a team, prepare reports, and serve as a resource on eligibility requirements for applicants and professionals.

Qualifications

• Advanced eligibility knowledge and complex case review.
• Ability to analyze program rules and determine benefits.
• Experience handling PII and maintaining confidentiality.

Responsibilities

• Determine beneficiary eligibility and maintain case records.
• Review cases for accuracy and uniformity across staff.
• Prepare reports to support budget requests and program performance.
• Explain programs to applicants and recipients, outlining rights and duties.
• Serve as a resource to staff and the public on eligibility requirements.
• Collaborate on outreach, training, and program improvements.

Skills

Public assistance

Case management

Interviews

Data analysis

Policy interpretation

Confidentiality

Tools

Office software

Job description

Virginia Department of Social Services in the United States seeks a Benefit Programs Specialist III to conduct advanced eligibility determinations and ensure accuracy across cases.

The role operates with minimal supervision and requires strong knowledge of public assistance programs, fraud detection, and quality control processes.

You will work with a team, prepare reports, and serve as a resource on eligibility requirements for applicants and professionals.