Senior Benefit Programs Specialist

Virginia-Department-of-Social-Service; Wytheville (VA); On-site; USD 60,000 - 78,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews of public assistance cases. The role requires independent work within established guidelines, with senior staff providing guidance on complex situations.

The position supports program integrity by reviewing cases, explaining policy to applicants, and maintaining case records across multiple benefits programs in a public service setting.

Qualifications

• Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs.
• Interviewing techniques such as data collection, interrogation, and investigation.

Responsibilities

• Reviews cases for correctness and determines eligibility.
• Maintains records, prepares reports, and submits summaries.

Skills

Public assistance knowledge

Interview techniques

Oral and written communication

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews of public assistance cases. The role requires independent work within established guidelines, with senior staff providing guidance on complex situations.

The position supports program integrity by reviewing cases, explaining policy to applicants, and maintaining case records across multiple benefits programs in a public service setting.