Lead Benefit Programs Specialist

Virginia-Department-of-Social-Service; Covington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to lead, train, and guide staff in managing benefit programs. The role involves supervising coverage, balancing workloads, reviewing case files, and backing up supervisors in complex cases.

Applicants will provide consultation on complex cases, interpret policies, and coordinate staff training and orientation to ensure efficient eligibility determinations. Strong leadership and communication skills are essential.

Qualifications

• Leadership experience in a supervisory role within benefit programs.
• Strong training and staff development capabilities.
• Experience handling sensitive case files and confidentiality.

Responsibilities

• Lead worker and assist supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff.
• Answer questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
• Prepares case records and reports.
• Works on the most complex and sensitive cases.
• Interprets policies and procedures applicable to benefit programs and assists staff and clients with eligibility matters.
• Coordinates training programs and orientation for new employees and clients.

Skills

Leadership

Training

Case management

Policies & procedures knowledge

Communication

Tools

Office software

PC proficiency

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to lead, train, and guide staff in managing benefit programs. The role involves supervising coverage, balancing workloads, reviewing case files, and backing up supervisors in complex cases.

Applicants will provide consultation on complex cases, interpret policies, and coordinate staff training and orientation to ensure efficient eligibility determinations. Strong leadership and communication skills are essential.