Senior Benefit Programs Lead & Training Specialist

Virginia-Department-of-Social-Service; Virginia (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to provide leadership, lead staff training, review case files, and support supervision. The role requires guiding complex case work and ensuring compliance with program policies and procedures.

Focused on beneficial program operations, the position involves coordinating training, handling sensitive information, and collaborating with community partners to meet client needs in a high-independence environment.

Qualifications

• Experience leading staff and providing program training.
• Ability to review case files and provide back-up supervision.
• Ability to interpret policies and procedures for benefit programs.
• Experience consulting on complex cases and guiding staff.

Responsibilities

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff
• Serves as a resource by answering questions related to policies and procedures, suggesting methods of case management, and providing consultation on complex cases
• Prepares case records and reports
• Works on the most complex and sensitive cases
• Interprets policies and procedures applicable to benefit programs, assists staff and clients in issues related to eligibility
• Collects and compiles statistics from caseloads
• Provides training to other eligibility workers
• Coordinates training programs and orientation for new employees and clients
• Explores alternative sources of income and assistance
• Responds to inquiries about public assistance programs and eligibility
• Ensures deadlines are met
• Prepares monthly reports
• Assists in training new staff on policy matters
• Coordinates with community resources to assist clients
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Skills

Lead training

Case management

Policy interpretation

Consultation on complex cases

Computer skills

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to provide leadership, lead staff training, review case files, and support supervision. The role requires guiding complex case work and ensuring compliance with program policies and procedures.

Focused on beneficial program operations, the position involves coordinating training, handling sensitive information, and collaborating with community partners to meet client needs in a high-independence environment.