Lead Benefit Programs Specialist - Training & Complex Cases

Commonwealth of VA Careers; Virginia; On-site; USD 40,000 - 49,000; Full time

Job summary

Commonwealth of VA Careers in Virginia is seeking a Benefit Programs Specialist IV to lead staff, provide training, and support the supervisor with workload balance and case reviews.

The role involves interpreting policies for eligibility determinations, handling sensitive information, and preparing case records and monthly reports. You will coordinate training and partner with community resources to meet client needs and deadlines.

Qualifications

• Knowledge of applicable laws, codes, policies, and procedures.
• Ability to interpret policies and provide guidance on complex cases.
• Proficiency with standard office software and data analysis.

Responsibilities

• Lead worker and provide training to staff; assist supervisor with coverage.
• Review case files and provide back-up supervision of staff.
• Interpret policies and procedures for eligibility determinations and guidance.
• Prepare case records and monthly reports; work on complex and sensitive cases.
• Coordinate training programs and orientation for new employees and clients.
• Coordinate and interact with community resources to assist clients.

Skills

Leadership

Policy interpretation

Case management

Tools

Office software

Job description

Commonwealth of VA Careers in Virginia is seeking a Benefit Programs Specialist IV to lead staff, provide training, and support the supervisor with workload balance and case reviews.

The role involves interpreting policies for eligibility determinations, handling sensitive information, and preparing case records and monthly reports. You will coordinate training and partner with community resources to meet client needs and deadlines.