Senior Beauty CSM: Strategic Growth for Key Sellers

Amazon Inc.; Tempe (AZ); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon.com Services LLC in Tempe, AZ is seeking a Beauty Senior Customer Success Manager to drive growth for Amazon's top sellers. You will craft joint business plans, partner with Sellers to expand selection, merchandising, traffic, and operations, and lead cross-functional strategies to grow accounts.

The role focuses on building trusted advisor relationships, delivering operational support within SLA, and driving program and CSM satisfaction while identifying opportunities for long-term value

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree or equivalent.
• 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

• Identify and address business input metrics hindering growth; develop and test solutions before scaling.
• Analyze data and trends to maximize long-term potential for your Seller portfolio.
• Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking.
• Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success.
• Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment.
• Implement and track metrics to measure portfolio success and uncover hidden opportunities.
• Build trusted advisor relationships; serve as a business advocate for your Sellers.
• Deliver timely, accurate operational support within SLA.
• Drive program and CSM satisfaction.
• Coordinate cross-functionally to resolve Seller issues quickly and with high quality.
• Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally.
• Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals.
• Define success criteria and understand evolving business needs of Sellers.
• Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams.
• Help define and design tools, SOPs, and processes for Seller Services.
• Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
• Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities.
• Own project status communication with clear, concise summaries to leadership.

Skills

Project management

Customer relationship management

Beauty industry knowledge

Strategic planning

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Tempe, AZ is seeking a Beauty Senior Customer Success Manager to drive growth for Amazon's top sellers. You will craft joint business plans, partner with Sellers to expand selection, merchandising, traffic, and operations, and lead cross-functional strategies to grow accounts.

The role focuses on building trusted advisor relationships, delivering operational support within SLA, and driving program and CSM satisfaction while identifying opportunities for long-term value