Senior Beauty CSM: Growth & Strategic Accounts

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle seeks a Senior Customer Success Manager to drive growth for top Sellers in Premium Beauty, building joint business plans and aligning cross-functional teams.

You will monitor metrics, manage complex goals, and educate Sellers on tools and programs to unlock incremental growth. This role demands strong client management and a proactive, ownership-driven mindset.

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

• Identify and address business input metrics hindering growth; develop and test solutions before scaling.
• Analyze data and trends to maximize long-term potential for your Seller portfolio.
• Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking.
• Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success.
• Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment.
• Implement and track metrics to measure portfolio success and uncover hidden opportunities.
• Build trusted advisor relationships; serve as a business advocate for your Sellers.
• Deliver timely, accurate operational support within SLA.
• Drive program and CSM satisfaction.
• Coordinate cross-functionally to resolve Seller issues quickly and with high quality.
• Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally.
• Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals.

Skills

Project management

Customer relationships

Strategic account management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Seattle seeks a Senior Customer Success Manager to drive growth for top Sellers in Premium Beauty, building joint business plans and aligning cross-functional teams.

You will monitor metrics, manage complex goals, and educate Sellers on tools and programs to unlock incremental growth. This role demands strong client management and a proactive, ownership-driven mindset.