Beauty Senior CSM: Strategic Accounts & Growth

Amazon Inc.

Austin (TX)

On-site

USD 80,000 - 140,000

Full time

39 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Parental leave and paid time off

Job summary

Amazon.com Services LLC is seeking a Beauty Senior Customer Success Manager in Austin, TX. You will drive growth for Amazon's top Sellers by crafting joint business plans, delivering operational support, and building trusted advisor relationships.

The role blends strategic account management with data-driven insights and cross-functional leadership. Ideal candidates have 4+ years in beauty-focused roles, strong project management, and a proven track record in customer success, account

Qualifications

Experience with strong project management skills and the ability to thrive in a fast-paced environment.
Bachelor's degree or equivalent.
4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

Identify and address business input metrics hindering growth; develop and test solutions before scaling.
Analyze data and trends to maximize long-term potential for your Seller portfolio.
Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking.
Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success.
Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment.
Implement and track metrics to measure portfolio success and uncover hidden opportunities.
Build trusted advisor relationships; serve as a business advocate for your Sellers.
Deliver timely, accurate operational support within SLA.
Drive program and CSM satisfaction.
Coordinate cross-functionally to resolve Seller issues quickly and with high quality.
Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals.
Define success criteria and understand evolving business needs of Sellers.
Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams.
Help define and design tools, SOPs, and processes for Seller Services.
Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities.
Own project status communication with clear, concise summaries to leadership.