Senior Beaker EHR Advisor - Expert Troubleshooter

Nordic Global; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Nordic Global is seeking a Senior Application Advisor for Epic Beaker within Managed Services. You will lead expert troubleshooting, design, build, testing and advanced problem resolution across client deployments, while guiding internal and customer teams to outcomes.

You will mentor junior staff, document processes, and support onboarding of new teammates. Occasional on-call duties and up to 10% travel are required.

Qualifications

• Epic Beaker CP certification is required.
• Post-secondary education or equivalent experience is required.
• Epic Beaker AP certification and/or DI experience is preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication, with ability to influence stakeholders at all levels.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes and project management is preferred.
• Demonstrated problem-solving skills and sound judgment.

Responsibilities

• Provide expert-level troubleshooting to ensure the integrity, integration, and stability of Epic applications across Nordic clients.
• Fulfill system requests by analyzing issues, drafting detailed requirements, and performing build and testing.
• Anticipate impact of changes on other applications and manage related risks.
• Oversee onboarding of new team members and orient them to client configurations.
• Explain complex setups clearly to staff and leadership, including C-suite as needed.
• Create documentation to enable consistent process execution.
• Mentor teammates in technical and soft skills and give constructive feedback.
• Participate in on-call rotations and travel up to 10%.

Skills

Epic Beaker CP cert

Epic Beaker AP cert

Data Innovations (DI)

Epic modules exp

Communication skills

Microsoft Office

Ticketing systems

ITIL

Problem solving

Mentoring

On-call travel

Education

Post-secondary education or equivalent experience

Tools

Data Innovations (DI)

Epic modules integration

Job description

Nordic Global is seeking a Senior Application Advisor for Epic Beaker within Managed Services. You will lead expert troubleshooting, design, build, testing and advanced problem resolution across client deployments, while guiding internal and customer teams to outcomes.

You will mentor junior staff, document processes, and support onboarding of new teammates. Occasional on-call duties and up to 10% travel are required.