Beaker - Senior Application Advisor

Nordic Healthcare Group (NHG); United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nordic Healthcare Group (NHG) seeks a Senior Beaker Application Advisor to lead Epic Beaker EHR design, build, testing and advanced troubleshooting for Nordic Managed Services clients, while overseeing engagements and mentoring other team members.

You will translate complex Beaker configurations for IT and operational leadership, create clear documentation, support onboarding, and contribute to process improvements.

Qualifications

• Required – Epic Beaker CP certification.
• Post-secondary education or equivalent experience required.
• Epic Beaker AP certification and/or Data Innovations (DI) experience preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems and change management processes.

Responsibilities

• Perform expert-level troubleshooting to ensure integrity, integration, and stability of Epic applications.
• Fulfill system requests by analyzing issues and building/testing targeted solutions.
• Anticipate impacts of changes to related applications and systems.
• Oversee onboarding of new team members and orient them to client configurations.

Skills

Epic Beaker CP certification

Epic Beaker AP certification

Data Innovations experience

5+ years Epic implementation/training

Excellent communication skills

ITIL knowledge

On-call readiness

Travel readiness

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Ticketing systems

Job description

Make a difference. Be happy. Grow your career.

The Beaker - Senior Application Advisor - Managed Services provides expert Epic Beaker EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal and customer teams to a resolution.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts.

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

Skills and Experience

• Required – Epic Beaker Clinical Pathology (CP) certification.
• Post-secondary education or equivalent experience required.
• Epic Beaker Anatomic Pathology (AP) certification and/or Data Innovations (DI) experience preferred, with a well-rounded understanding of application functionality and integration points.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic’s core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.Strong customer service track record.
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and appropriate escalation practices.

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends.
• Ability to travel up to 10%.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.