Beaker - Senior Application Advisor

Nordic Global; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Nordic Global is seeking a Senior Application Advisor for Epic Beaker within Managed Services. You will lead expert troubleshooting, design, build, testing and advanced problem resolution across client deployments, while guiding internal and customer teams to outcomes.

You will mentor junior staff, document processes, and support onboarding of new teammates. Occasional on-call duties and up to 10% travel are required.

Qualifications

• Epic Beaker CP certification is required.
• Post-secondary education or equivalent experience is required.
• Epic Beaker AP certification and/or DI experience is preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication, with ability to influence stakeholders at all levels.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes and project management is preferred.
• Demonstrated problem-solving skills and sound judgment.

Responsibilities

• Provide expert-level troubleshooting to ensure the integrity, integration, and stability of Epic applications across Nordic clients.
• Fulfill system requests by analyzing issues, drafting detailed requirements, and performing build and testing.
• Anticipate impact of changes on other applications and manage related risks.
• Oversee onboarding of new team members and orient them to client configurations.
• Explain complex setups clearly to staff and leadership, including C-suite as needed.
• Create documentation to enable consistent process execution.
• Mentor teammates in technical and soft skills and give constructive feedback.
• Participate in on-call rotations and travel up to 10%.

Skills

Epic Beaker CP cert

Epic Beaker AP cert

Data Innovations (DI)

Epic modules exp

Communication skills

Microsoft Office

Ticketing systems

ITIL

Problem solving

Mentoring

On-call travel

Education

Post-secondary education or equivalent experience

Tools

Data Innovations (DI)

Epic modules integration

Job description

Make a difference. Be happy. Grow your career. The Beaker - Senior Application Advisor - Managed Services provides expert Epic Beaker EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal and customer teams to a resolution.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts.

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

Skills and Experience

• Required – Epic Beaker Clinical Pathology (CP) certification.
• Post-secondary education or equivalent experience required.
• Epic Beaker Anatomic Pathology (AP) certification and/or Data Innovations (DI) experience preferred, with a well-rounded understanding of application functionality and integration points.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic’s core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Strong customer service track record.
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and appropriate escalation practices.

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends.
• Ability to travel up to 10%.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.