Senior Epic Beaker Advisor - Lead, Mentor & Resolve

Healthtech Inc.; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Nordic is seeking a Beaker - Senior Application Advisor to deliver expert-level Epic Beaker services across Nordic’s Nordic clients. You will design, build, test, and troubleshoot Beaker modules while mentoring junior staff and guiding customer engagements.

You will leverage CP/AP certifications, DI experience, and strong communication skills to translate complex requirements into actionable solutions, supporting on-call rotations and occasional travel up to 10%.

Qualifications

• Epic Beaker CP certification is required.
• Post-secondary education or equivalent experience.
• Epic Beaker AP certification and/or DI experience preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication; ability to influence stakeholders at all levels.
• Proficiency with Microsoft Office applications.
• Knowledge of ITIL processes; change management experience is a plus.
• Strong customer service track record and problem-solving skills.

Responsibilities

• Provide expert-level troubleshooting and design, build, testing, and support for Epic Beaker in Nordic’s managed services.
• Onboard and mentor new team members; translate complex configurations into clear guidance.
• Coordinate with customers and internal teams to ensure integration and stability of Epic applications.
• Prepare documentation and communicate technical concepts to non-technical stakeholders.

Skills

Epic Beaker CP certification

Epic Beaker AP certification

Data Innovations (DI) experience

Epic modules experience

Excellent communication

Microsoft Office

ITIL knowledge

Ticketing systems

Change management

Customer service

Team collaboration

Education

Post-secondary education

Tools

Epic Beaker

Data Innovations (DI) tools

Job description

Nordic is seeking a Beaker - Senior Application Advisor to deliver expert-level Epic Beaker services across Nordic’s Nordic clients. You will design, build, test, and troubleshoot Beaker modules while mentoring junior staff and guiding customer engagements.

You will leverage CP/AP certifications, DI experience, and strong communication skills to translate complex requirements into actionable solutions, supporting on-call rotations and occasional travel up to 10%.