Deposits Customer Care Specialist | 2nd Shift

Bank of America; Fort Worth (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Onsite work option based on role

Job summary

Bank of America is seeking team-focused professionals for a 2nd shift inbound contact center role in Fort Worth, TX. You will resolve routine client requests via calls, chats, or emails, deliver accurate resolutions, and nurture client relationships through digital solutions.

The role emphasizes customer service excellence, attention to detail, and adaptability, with opportunities for growth in a collaborative, in-office culture that supports career development.

Qualifications

• Minimum education: High School Diploma or GED.
• Experience in customer service, able to handle difficult client situations.
• Ability to learn and adapt to new information and technology platforms.
• Excellent attendance and reliability with the ability to work weekends/holidays.

Responsibilities

• Identify client needs and recommend solutions when fraud is identified.
• Accurately record data captured during client interactions.
• Escalate items requiring risk review or further analysis through proper channels.
• Read updates and learning materials on calls and apply them quickly.
• Comply with bank procedures, regulations, and financial controls.

Skills

Attention to Detail

Customer Service

Communication

Problem Solving

Active Listening

Adaptability

Data Entry

Fraud Management

Education

High School Diploma

Job description

Bank of America is seeking team-focused professionals for a 2nd shift inbound contact center role in Fort Worth, TX. You will resolve routine client requests via calls, chats, or emails, deliver accurate resolutions, and nurture client relationships through digital solutions.

The role emphasizes customer service excellence, attention to detail, and adaptability, with opportunities for growth in a collaborative, in-office culture that supports career development.