Bank Sales & Service Associate — Customer Champion

First Citizens Bank; Greensboro (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join the Greensboro branch. You will process transactions and handle customer service requests while demonstrating professionalism and empathy.

The role also involves educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner. As part of the branch team, you will foster strong customer relationships, ensure accuracy, adhere to regulations, and support bank initiatives through

Qualifications

• Minimum Education: High School Diploma or GED.
• 6 months' experience in customer service.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities and take prompt actions to address needs.
• Operations and Administration - Comply with regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Branch Banking Operations

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to join the Greensboro branch. You will process transactions and handle customer service requests while demonstrating professionalism and empathy.

The role also involves educating customers about bank capabilities and referring sales opportunities to the appropriate bank partner. As part of the branch team, you will foster strong customer relationships, ensure accuracy, adhere to regulations, and support bank initiatives through