Senior Universal Banker: Sales & Service Leader

First Citizens Bank; Oriental (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

First Citizens Bank in North Carolina is seeking a Senior Sales & Service Representative to support sales and service at the branch, building relationships through proactive outreach and responsive customer service.

You will handle deposit accounts, payment solutions and digital access products, identify opportunities, and refer them to bank partners while adapting to branch needs.

The role emphasizes delivering service with professionalism, teamwork, and flexibility in a fast-moving environment.

Qualifications

• High School Diploma or GED and 1 year experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Bachelor's Degree is preferred.
• Preferred area of experience: Telephone sales.

Responsibilities

• Sales - Achieve individual and/or team financial, production and relationship results; engage with customers, prospects and referral sources.
• Service Standards - Foster collaborative partnerships, initiate conversations to uncover sales or referral opportunities, and address customer needs.
• Operations and Administration - Comply with regulations and bank policies to manage risk and ensure operational efficiency.

Skills

Structured Sales Process

Financial Literacy

Retail Banking Knowledge

Relationship Building

Customer Relations

Customer Service

Education

High School Diploma or GED

Bachelor's Degree

Job description

First Citizens Bank in North Carolina is seeking a Senior Sales & Service Representative to support sales and service at the branch, building relationships through proactive outreach and responsive customer service.

You will handle deposit accounts, payment solutions and digital access products, identify opportunities, and refer them to bank partners while adapting to branch needs.

The role emphasizes delivering service with professionalism, teamwork, and flexibility in a fast-moving environment.