Senior Banking Center Relationship Manager

Santander Consumer USA Inc.; Avon (CT); On-site; USD 41,000 - 68,000; Full time

Job summary

Santander Bank, N.A. is seeking a Banking Center Manager to oversee daily operations and maintain exceptional client experiences in the Avon region. This role will support branch sales, service, and P&L management in the manager’s absence, while coaching staff to cross-sell and uphold compliance.

You will lead by example, mentor colleagues, and ensure audits are completed with accuracy. Travel to Banking Centers within the region may be required.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to travel to various Banking Centers within the regions.

Responsibilities

• Assist Banking Center Manager with achieving banking center sales, service, P&L management, operations, and employee development.
• Assume responsibility for the banking center in Manager’s absence and ensure exceptional client experience.
• Aim to achieve/exceed individual sales, service, and operations targets.
• Process routine banking transactions accurately; prepare/open client accounts.
• Build COIs by networking and prospecting to propagate the bank brand.
• Use lead management tools (e.g., Salesforce) to document activities.
• Support segmentation strategy with existing clients to foster growth and profitability.
• Assist with audits and operational standards compliance.

Skills

Customer service & banking sales

Supervisory experience

Bank products knowledge

Branch systems knowledge

Customer service & teamwork

Travel to Banking Centers

Education

HS Diploma or GED

Associate's or Bachelor's degree

Tools

Salesforce

Job description

Santander Bank, N.A. is seeking a Banking Center Manager to oversee daily operations and maintain exceptional client experiences in the Avon region. This role will support branch sales, service, and P&L management in the manager’s absence, while coaching staff to cross-sell and uphold compliance.

You will lead by example, mentor colleagues, and ensure audits are completed with accuracy. Travel to Banking Centers within the region may be required.