Senior Banking Center Growth & Relationship Banker

Santander US; Avon (CT); On-site; USD 41,000 - 68,000; Full time

Job summary

Santander Bank, N.A. is seeking a Banking Center Specialist who will support sales, service, and operational goals at the Avon Banking Center.

The role involves assisting the Banking Center Manager in their absence and coaching staff to deliver exceptional client experiences. You will build relationships with clients, process routine transactions, open accounts, and document activities in Salesforce while complying with laws and bank policies.

Qualifications

• HS diploma or GED required.
• Advanced degrees (Associates and/or Bachelor's) preferred.

Responsibilities

• Assist Banking Center Manager with sales, service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets.
• Responds to customers’ needs by processing routine banking transactions accurately; prepare and compile client applications to open accounts.
• Build COIs by networking and prospecting to propagate the bank brand and create value.
• Successfully use lead management tools and resources to document activities, e.g., Salesforce.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Assist with the completion of required audits and operational standards.
• Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.
• Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.

Skills

Customer service

Sales

Teamwork

Communication

Education

HS diploma / GED

Associates / Bachelor's

Tools

Salesforce

Banking systems

Job description

Santander Bank, N.A. is seeking a Banking Center Specialist who will support sales, service, and operational goals at the Avon Banking Center.

The role involves assisting the Banking Center Manager in their absence and coaching staff to deliver exceptional client experiences. You will build relationships with clients, process routine transactions, open accounts, and document activities in Salesforce while complying with laws and bank policies.