Senior Banking Center Relationship Banker | Lead & Grow

Santander US; Connecticut; On-site; USD 41,000 - 68,000; Full time

Job summary

Santander US is seeking a Banking Center professional to help achieve sales, service and operations goals and to cover the banking center manager in their absence. You will deepen client relationships, coach staff, and ensure compliant, high-quality service across branches.

You will need experience in banking products and cross-selling, travel to various Banking Centers within the region, and a focus on audits and risk controls. This role offers growth within a team-driven environment.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.

Responsibilities

• Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets.
• Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client applications to open accounts.
• Build COIs by networking and prospecting to propagate the bank brand and create value.
• Successfully use lead management tools to document activities, e.g., Salesforce.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Assist with the completion of required audits and operational standards.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.

Skills

Customer service

Sales skills

Supervisory

Banking product knowledge

Education

HS Diploma or GED

Associate or Bachelor’s degree

Job description

Santander US is seeking a Banking Center professional to help achieve sales, service and operations goals and to cover the banking center manager in their absence. You will deepen client relationships, coach staff, and ensure compliant, high-quality service across branches.

You will need experience in banking products and cross-selling, travel to various Banking Centers within the region, and a focus on audits and risk controls. This role offers growth within a team-driven environment.