Senior Banking Center Relationship Manager

Santander Consumer USA Inc.; Stratford (CT); On-site; USD 41,000 - 68,000; Full time

Job summary

Santander Bank, N.A. is seeking a Banking Center professional in the United States to support the Banking Center Manager by driving sales, delivering exceptional customer service, and supervising staff within the region. This role emphasizes cross-selling, operational excellence, and adherence to bank policies.

You will collaborate with teams, manage client accounts, and help expand market share across branches while maintaining compliance and a strong client focus.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 2 years supervisory experience preferred
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Strong customer service and teamwork skills
• Willingness to travel to Banking Centers within the region

Responsibilities

• Assist Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets.
• Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
• Build COI’s by networking and prospecting to propagate the bank brand and create value.
• Successfully use lead management tools and resources to document activities, e.g., Salesforce.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Assist with the completion of required audits and operational standards.
• Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.
• Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.

Skills

Customer service

Banking sales

Supervisory experience

Cross-selling

Lead management tools

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Salesforce

Job description

Santander Bank, N.A. is seeking a Banking Center professional in the United States to support the Banking Center Manager by driving sales, delivering exceptional customer service, and supervising staff within the region. This role emphasizes cross-selling, operational excellence, and adherence to bank policies.

You will collaborate with teams, manage client accounts, and help expand market share across branches while maintaining compliance and a strong client focus.