Senior Banking Center Manager - Growth & Customer Experience

BayFirst; Bradenton (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

BayFirst National Bank is seeking a Branch Operations Leader to manage most branch operations, drive sales, and ensure customer satisfaction. You will oversee policies, security, and daily functions while supporting leadership in achieving financial goals.

The role requires strong communication, supervisory skills, and a focus on staff development, with a willingness to work beyond standard hours to serve customers in the Tampa Bay area.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• Minimum of 8 years in retail bank operations experience.
• Advanced banking coursework such as ABA programs preferred.
• Excellent communication skills (verbal and written) and supervisory/leadership abilities.
• Proven sales/business development abilities.

Responsibilities

• Meets or exceeds thresholds for annual sales goals to be reviewed quarterly.
• Aligns annual team performance and goals.
• Administers new products or programs, including sales promotions and incentive programs.
• Assists customers with account inquiries and performs account opening/maintenance as needed.
• Counsels and manages all branch employee performance issues and performance reviews.
• Resolves customer complaints and issues with the highest level of customer service.

Skills

Sales / business development

Communication skills

Leadership

Customer service

Education

High school diploma or GED

College degree preferred

Minimum 8 years in retail bank operations

ABA banking courses (preferred)

Job description

BayFirst National Bank is seeking a Branch Operations Leader to manage most branch operations, drive sales, and ensure customer satisfaction. You will oversee policies, security, and daily functions while supporting leadership in achieving financial goals.

The role requires strong communication, supervisory skills, and a focus on staff development, with a willingness to work beyond standard hours to serve customers in the Tampa Bay area.