B2B Collections Specialist - Payments & Accounts

ADP, Inc.; Indianapolis (IN); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

Life insurance

Retirement benefits

Job summary

GRM Information Management in Indianapolis, IN is seeking a Collections Specialist to manage daily collection efforts and support accounts payable tasks. You will collaborate with Billing, Administration, Sales, and Management to ensure timely invoice payments and maintain customer contact data.

The role requires 4+ years in B2B collections, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum 4 years of B2B collection experience preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to learn internal account systems utilized by GRM

Responsibilities

• Make daily collections calls to assigned account base.
• Utilize email to send invoices and payment reminders.
• Initiate actions such as account holds or referral to third-party collection services.
• Document and update daily activity in Salesforce.com.
• Work with Account Managers to collect on outstanding invoices.
• Monitor customer payments and update information.
• Investigate and resolve customer queries.
• Generate monthly credit/debit logs.
• Monitor and process invoices from vendors weekly.
• Answer and transfer telephone calls or take messages as needed.
• Provide general information to staff, clients, or the public.

Skills

Verbal communication

Written communication

Microsoft Office

Tools

Salesforce

Job description

GRM Information Management in Indianapolis, IN is seeking a Collections Specialist to manage daily collection efforts and support accounts payable tasks. You will collaborate with Billing, Administration, Sales, and Management to ensure timely invoice payments and maintain customer contact data.

The role requires 4+ years in B2B collections, strong communication skills, and proficiency with Microsoft Office.