Senior B2B Account Manager - Manufacturing & Logistics

LHH; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

LHH in Cincinnati, OH is seeking a Senior Customer Account Manager to oversee key B2B relationships within a fast-paced manufacturing and distribution environment. You will own the full customer order lifecycle, coordinating with production, inventory, shipping, and internal operations to ensure smooth fulfillment.

The role requires strong communication, problem solving, and the ability to balance customer expectations with production capacity.

Qualifications

• Experience in manufacturing, packaging, distribution, or industrial environments.
• Strong understanding of ERP systems and order-management processes.
• Proficient in order entry and the order-to-cash lifecycle.
• Experience managing large or complex B2B customer accounts.
• Ability to coordinate with production, shipping, and supply chain teams.

Responsibilities

• Serve as the primary day-to-day contact for assigned B2B customer accounts.
• Coordinate purchase orders from entry to fulfillment, shipment, and follow-up.
• Provide customers with updates on order status, lead times, and delivery dates.
• Work with production, inventory, and logistics to resolve issues.
• Monitor orders for delays and coordinate shipping and delivery.
• Prepare quotations and maintain pricing and order information.
• Communicate with plant personnel to resolve production and fulfillment problems.
• Maintain organized account records and order histories.

Skills

Order entry

Order-to-cash

B2B account management

Customer service

Communication

Problem solving

Education

Bachelor's degree preferred

Tools

ERP systems

Job description

LHH in Cincinnati, OH is seeking a Senior Customer Account Manager to oversee key B2B relationships within a fast-paced manufacturing and distribution environment. You will own the full customer order lifecycle, coordinating with production, inventory, shipping, and internal operations to ensure smooth fulfillment.

The role requires strong communication, problem solving, and the ability to balance customer expectations with production capacity.