B2B Customer Account Specialist | Manufacturing

BRT EXTRUSIONS INC; Niles (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Company-paid life insurance

Medical

Dental and vision insurance

401(k) plan with company match

Job summary

BRT Extrusions in Niles, Ohio is seeking a Customer Account Representative to manage assigned business customer relationships and the order process from placement through delivery. This role emphasizes accurate order processing, proactive communication, and exceptional service in a fast-paced manufacturing environment.

The ideal candidate has 2+ years of B2B customer service or order management experience, strong communication skills, and the ability to coordinate with internal departments to

Qualifications

• Minimum 2 years B2B customer service or order management experience.
• Experience with business customers or purchasing agents.
• Experience processing purchase orders and coordinating requests.
• Strong written and verbal communication with internal teams.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Word and Excel.
• Manufacturing or industrial distribution experience preferred.

Responsibilities

• Develop and maintain professional, long-term relationships with business customers, purchasing agents, and key customer contacts.
• Serve as primary contact for assigned accounts, providing timely and professional communication and support.
• Process and manage customer purchase orders, ensuring accuracy of pricing, quantities, product specifications, and delivery requirements.
• Communicate order confirmations, production updates, lead times, and delivery expectations to customers.
• Proactively follow up with customers regarding outstanding orders, changes, delays, and other account-related matters.
• Work closely with Inside Sales, Quoting, Production, and Shipping to coordinate customer orders and ensure expectations are met.
• Identify, investigate, and resolve customer concerns, order discrepancies, and delivery issues in a timely and professional manner.
• Answer customer questions regarding products, order status, pricing, and other account-related needs.
• Maintain accurate customer records, order information, and communications within company systems.
• Identify opportunities to strengthen customer relationships, support customer retention, and contribute to additional business opportunities.
• Meet established departmental goals and objectives while maintaining a high level of accuracy and customer satisfaction.
• Perform other administrative and customer account-related duties as assigned.

Skills

Customer service

B2B relationships

Order management

Excel skills

Communication

Tools

CRM software

MS Word

MS Excel

Job description

BRT Extrusions in Niles, Ohio is seeking a Customer Account Representative to manage assigned business customer relationships and the order process from placement through delivery. This role emphasizes accurate order processing, proactive communication, and exceptional service in a fast-paced manufacturing environment.

The ideal candidate has 2+ years of B2B customer service or order management experience, strong communication skills, and the ability to coordinate with internal departments to