AWS Cloud & Contact Center Architect

NeuraFlash, Part of Accenture; United States; Hybrid; USD 87,400 - 266,300; Full time

Benefits offered by this job

Flexible working conditions

Team collaboration initiatives

Celebration of team achievements

Job summary

NeuraFlash, Part of Accenture, is looking for an AWS Technical Architect to ensure customer success with Amazon Connect solutions. This role involves technology assessments, facilitating business processes, and collaborating with technical teams to deliver high-quality solutions.

The ideal candidate will have contact center experience, hands-on coding skills, and knowledge of AWS services. Flexibility and collaboration in the role are emphasized, as the company encourages a culture of trust and respect for work-life balance.

Qualifications

• Customer-facing experience in contact centers.
• Experience integrating systems and tools.
• Hands-on coding ability in various programming languages.

Responsibilities

• Ensure customer success with Amazon Connect solutions.
• Conduct technology assessments for CCaaS migration.
• Lead discovery and solution design with customers.

Skills

Customer-facing contact center experience

Experience with WFM/CRM integrations

Experience with communication protocols (WebRTC, SIP)

Hands-on coding (Python, Java, C#, .NET, Node.js)

API integration experience

Strong troubleshooting skills

Experience with CloudFormation

Contact Center architecture knowledge

Knowledge of AWS services

Familiarity with Salesforce Service Cloud

Education

AWS Cloud Practitioner Certification

AWS Developer Associate Certification

Salesforce Certified Administrator

Tools

AWS Cloud Development Kit (CDK)

Terraform

Automation tools (Jenkins, GitLab CI/CD)

Job description

NeuraFlash, Part of Accenture, is looking for an AWS Technical Architect to ensure customer success with Amazon Connect solutions. This role involves technology assessments, facilitating business processes, and collaborating with technical teams to deliver high-quality solutions.

The ideal candidate will have contact center experience, hands-on coding skills, and knowledge of AWS services. Flexibility and collaboration in the role are emphasized, as the company encourages a culture of trust and respect for work-life balance.