Senior AWS Connect Architect - Federal CX Modernization

NuAxis, LLC; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Job summary

NuAxis seeks a Senior AWS Connect Specialist to lead design and deployment of Amazon Connect across EBSA programs. You will collaborate with EBSA stakeholders, AWS teams, and engineering staff to deliver compliant, scalable contact center solutions.

The role focuses on end-to-end Connect configuration, solution validation, and O&M support, ensuring accessibility and federal security standards are met. Strong leadership and gov-sector experience are essential.

Qualifications

• 7+ years of IT experience with 4+ years in Amazon Connect or CCaaS.
• Hands-on experience configuring Connect contact flows, routing profiles, queues, and Lambda/Lex integrations.
• Experience with AWS or an AWS partner team on design and validation.
• Knowledge of contact center operations (IVR, ACD, omnichannel) in gov or large-enterprise environments.

Responsibilities

• Lead end-to-end design and configuration of Amazon Connect instances, including flows, queues, routing, and Lex/Lambda integrations.
• Serve as the primary technical contact for the AWS partner team on the Connect opportunity.
• Develop and maintain a reusable AWS Connect delivery accelerator (reference architecture, templates, playbooks).
• Translate stakeholder requirements into Connect designs and implementation plans.
• Support O&M operations: monitoring, incident triage, and performance tuning.
• Ensure Connect configurations meet Section 508 accessibility and security requirements.
• Mentor mid-level and junior engineers on Connect best practices and contribute to program docs.
• Coordinate with the Program Manager and COR on status, risk, and schedule impacts.

Skills

Amazon Connect

AWS Lambda integration

Lex integration

CCaaS concepts

Government/enterprise environments

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Tools

AWS Console

Terraform/CloudFormation

Job description

NuAxis seeks a Senior AWS Connect Specialist to lead design and deployment of Amazon Connect across EBSA programs. You will collaborate with EBSA stakeholders, AWS teams, and engineering staff to deliver compliant, scalable contact center solutions.

The role focuses on end-to-end Connect configuration, solution validation, and O&M support, ensuring accessibility and federal security standards are met. Strong leadership and gov-sector experience are essential.