Senior AWS Connect Specialist Cloud Contact Center Architect

Dhaka Technology Limited; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Dhaka Technologies Limited is seeking an AWS Connect Specialist for a hybrid role in Washington, DC. The position requires on-site work three days per week, with in-person interviews and close collaboration with OCFO and DMV stakeholders.

The candidate will design, implement, and maintain the AWS Connect contact center, build conversational AI, and integrate with other AWS services such as Lambda, DynamoDB, and S3. Strong KPI reporting and security discipline are essential.

Qualifications

• 3+ years hands‑on Amazon Connect experience.
• Experience with Lambda, DynamoDB, and S3 integrations.
• Strong ability to design contact flows and KPI dashboards.
• Bachelor's degree or equivalent combination of education and work experience.

Responsibilities

• Design, implement, and maintain AWS Connect contact center.
• Develop chatbots and conversational AI within Connect flows.
• Configure dashboards and KPI reporting in Connect and QuickSight.
• Ensure security and compliance with District/OCIO controls.
• Coordinate with OCFO and DMV stakeholders.

Skills

Amazon Connect CCaaS

AWS CI/CD

Scripting

Lambda

DynamoDB

S3

Lex

VoIP

CX strategy

User management

Education

Bachelor's degree

Tools

Amazon Connect

Amazon QuickSight

CloudWatch

Lex

CI/CD pipelines

Job description

Dhaka Technologies Limited is seeking an AWS Connect Specialist for a hybrid role in Washington, DC. The position requires on-site work three days per week, with in-person interviews and close collaboration with OCFO and DMV stakeholders.

The candidate will design, implement, and maintain the AWS Connect contact center, build conversational AI, and integrate with other AWS services such as Lambda, DynamoDB, and S3. Strong KPI reporting and security discipline are essential.