AWS Connect Specialist - Contact Center & Automation

Zenius Corporation; Washington (District of Columbia); Hybride; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K matching

Flexible schedules

Paid time off

Training & certification plans

Résumé du poste

Zenius Corporation is seeking an experienced AWS Connect Specialist to support the OCFO District Government in the Washington, DC area. The role focuses on designing, implementing, configuring, and maintaining an Amazon Connect CCaaS solution with secure, compliant operations.

The ideal candidate will manage contact flows, routing, reporting, and automation, while integrating Connect with CRM systems and ensuring performance and reliability.

Qualifications

• Minimum 3 years hands-on Amazon Connect and AWS cloud services experience.
• Design and configuration of Amazon Connect contact flows, routing, and user management.
• Experience with native reporting, dashboards, and KPI management in Connect/QuickSight.
• Experience integrating AWS services (Lambda, Lex, S3) for contact center enhancements.

Responsabilités

• Design, configure, and maintain Amazon Connect contact flows and routing.
• Develop chatbots and AI solutions to automate interactions within flows.
• Maintain dashboards and reports to monitor KPI performance.
• Integrate Connect with CRM systems using Lambda and other AWS services.
• Ensure security, compliance, and change control in production environment.

Connaissances

Cloud experience

Strong communication

Cross‑functional teamwork

Formation

Engineering degree

Outils

Amazon Connect

AWS Lambda

DynamoDB

Amazon S3

Amazon Lex

CI/CD pipelines

Description du poste

Zenius Corporation is seeking an experienced AWS Connect Specialist to support the OCFO District Government in the Washington, DC area. The role focuses on designing, implementing, configuring, and maintaining an Amazon Connect CCaaS solution with secure, compliant operations.

The ideal candidate will manage contact flows, routing, reporting, and automation, while integrating Connect with CRM systems and ensuring performance and reliability.