CCaaS-AWS Connect-Senior Engineer

Objectways; Phoenix (AZ); On-site; USD 130,000 - 150,000; Full time

Job summary

Objectways is seeking a Senior CCaaS Engineer to design, develop, and maintain AWS Connect-based contact center solutions on-site in Phoenix, AZ. The role emphasizes cloud architecture, security, and scalable infrastructure, with a focus on CI/CD, DevOps practices, and strong leadership.

Responsibilities include software development, infrastructure management, database oversight, and continuous improvement across cloud environments while collaborating with stakeholders to ensure secure,

Qualifications

• Experience with Agile development, CI/CD pipelines and DevOps practices.
• Proficient in GitHub Actions for automated release management.
• Strong system design and modeling skills for complex architectures.
• Solid knowledge of data structures, algorithms, and design patterns.
• Excellent written communication and documentation abilities.
• Strong cloud security, encryption, and OAuth knowledge.
• Proactive improvement mindset and leadership in teams.
• Excellent cross-functional communication with both technical and non-technical stakeholders.

Responsibilities

• Design, develop, and maintain CCaaS systems using AWS Connect.
• Manage software development, infrastructure, and cloud solutions.
• Collaborate with cross-functional teams to deliver secure, efficient cloud environments.
• Identify opportunities for system improvements and performance optimization.

Skills

Agile methodologies

CI/CD pipeline

DevOps

Observability

System architecture

Data structures

Algorithms

Design patterns

Technical writing

Cloud security

Encryption

OAuth

Process improvement

Leadership

Stakeholder communication

Tools

GitHub Actions

Job description

Role Description

We are seeking a CCaaS-AWS Connect-Senior Engineer for a contract position, working on-site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud-based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross-functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.

Role Description

We are seeking a CCaaS-AWS Connect-Senior Engineer for a contract position, working on-site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud-based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross-functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.

Qualifications

• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in architectural design and modeling should possess strong skills in designing and modeling complex systems and architectures.
• Good understanding of data structures, algorithms, and design patterns
• Great written communication and documentation abilities
• Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.