Senior Contact Center Transformation Architect

NeuraFlash, Part of Accenture; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote work flexibility

Travel opportunities

Collaborative culture

Team celebrations

Job summary

NeuraFlash, Part of Accenture, is seeking a leader in contact center services to spearhead Amazon Connect implementations. You will lead a skilled team, manage transformation initiatives, and ensure quality delivery.

With a focus on continuous learning and innovation, you will guide customers through complex migrations while directly contributing to the growth of our practice.

If you thrive in a collaborative environment and possess strong communication skills, we would love for you to join our mission in revolutionizing contact center experiences.

Qualifications

• 10+ years of experience with Enterprise contact center platforms.
• Proven experience leading contact center transformation initiatives.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead a team of contact center architects and developers.
• Serve as a strategic advisor for contact center modernization.
• Oversee successful delivery of Amazon Connect projects.

Skills

Leadership in contact center development

Experience with Amazon Connect

IVR design

Communication skills

Tools

Twilio

Genesys

Cisco

Avaya

Job description

NeuraFlash, Part of Accenture, is seeking a leader in contact center services to spearhead Amazon Connect implementations. You will lead a skilled team, manage transformation initiatives, and ensure quality delivery.

With a focus on continuous learning and innovation, you will guide customers through complex migrations while directly contributing to the growth of our practice.

If you thrive in a collaborative environment and possess strong communication skills, we would love for you to join our mission in revolutionizing contact center experiences.