Telephony Engineer

SYSTEMTEC; Columbia (SC); On-site; USD 80,000 - 120,000; Full time

Job summary

SYSTEMTEC in Columbia, SC seeks two Avaya Telephony Engineers to provide on-site support for an enterprise telephony and UC environment. You will maintain voice services, resolve complex issues, and support projects to improve system resiliency.

Requirements include a related bachelor's degree or equivalent, 2+ years with Avaya PBX, VoIP, and SIP/RTP/QoS, with strong troubleshooting and documentation skills. Location is 100% on-site in Columbia, SC.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years hands-on Avaya on-premises PBX administration experience.
• 2+ years supporting VoIP and unified communications platforms.
• 2+ years experience with SIP, RTP, QoS, dial plans, and voice gateway tech.
• 2+ years troubleshooting voice quality, routing, carrier connectivity, and E911.
• 2+ years supporting telecommunications infrastructure and PSTN integration.
• Strong troubleshooting, documentation, and customer-service skills.
• Ability to manage complex telecom projects and escalations.
• Must reside in or relocate to South Carolina before starting.

Responsibilities

• Administer and support enterprise voice, voicemail, conferencing, IVR, and UC services.
• Provide advanced troubleshooting and escalation for voice quality and routing issues.
• Configure, maintain, test, and improve telephony infrastructure and gateways.
• Support telecom projects by researching solutions and coordinating with vendors.
• Monitor systems, maintain documentation and diagrams, improve uptime and reliability.
• Maintain accurate E911 information and coordinate with teams and vendors.

Skills

VoIP platforms

SIP RTP QoS

Call routing

Voice gateway

Troubleshooting

Documentation

Education

Bachelor's degree or equivalent

Tools

Avaya PBX

VoIP systems

Telephony gateways

Job description

SYSTEMTEC is seeking Avaya Telephony Engineer (2 positions) for a on-site opportunity for candidates in Columbia, SC. Candidate will provide operational, advanced, and engineer-level support for an enterprise telephony and unified communications environment. The role will focus on maintaining reliable voice services, resolving complex technical issues, supporting telecommunications projects, and improving system performance and resiliency.

Required Qualifications of the Avaya Telephony Engineer (2 positions):

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelor's degree in a related field or equivalent professional experience.
• 2+ years of hands-on experience administering Avaya on-premises PBX systems.
• 2+ years of experience supporting VoIP and unified communications platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 2+ years of experience supporting telecommunications infrastructure, including voice circuits, session border controllers, and PSTN integration.
• Strong troubleshooting, analytical, documentation, and customer-service skills.
• Ability to support complex telecommunications projects, system changes, testing, and technical escalations.
• Must be a South Carolina resident or willing to relocate to South Carolina before starting the assignment at the candidate's own expense.

Preferred Skills/Experience of the Avaya Telephony Engineer (2 positions)

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions.
• Experience migrating from traditional on-premises telephony systems to cloud-based communication platforms.

Responsibilities of the Avaya Telephony Engineer (2 positions):

• Administer and support enterprise voice, voicemail, conferencing, IVR, call center, safety-device, and unified communications services, including adds, moves, changes, and disconnects.
• Provide advanced troubleshooting and technical escalation support for voice quality, call routing, carrier connectivity, outages, and other telecommunications issues.
• Configure, maintain, test, and improve telephony infrastructure, including media gateways, telephones, routing configurations, voice circuits, and related equipment.
• Support telecommunications projects by researching solutions, implementing system enhancements, coordinating with vendors, and resolving circuit or service issues.
• Monitor enterprise telephony systems, maintain accurate technical documentation and system diagrams, and identify opportunities to improve reliability, efficiency, automation, and uptime.
• Maintain accurate E911 information and work collaboratively with technical teams, customers, and vendors while following established incident and change-management procedures.

Work Location: 100% on-site Columbia, SC.

Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey