Senior Avaya Systems Engineer (Tier III)

VIVA USA Inc; Jackson (MS); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

VIVA USA Inc is seeking an Avaya Support Engineer in Jackson, Mississippi. The role focuses on configuring and installing Avaya systems, maintaining health of the Avaya environment, and handling tickets from initial triage to high-level resolution.

Candidates should have extensive Avaya product experience, good communication with vendors and customers, and the ability to train junior staff while documenting new deployments and services.

Formación

• Minimum 15 years of experience with Avaya systems.
• In-depth knowledge of real-time communications, voice, and video protocols (H.323, SIP).
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate with vendors and customers professionally.
• Create accurate documentation for new products and services and train junior staff.

Responsabilidades

• Assist with configuration and installation of new Avaya systems.
• Check health of Avaya environment including trunking and adjunct systems.
• Work trouble and programming tickets.
• Act as tier III support for more complicated troubles.
• Work with Telecom providers to address circuit issues.
• Deploy new products and technologies in the Avaya portfolio.

Conocimientos

Avaya domain experience

Vendor communication

Documentation

Staff training

Herramientas

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18

System Manager 7.1.3

Work Force Optimization 15.2

Avaya G650/450/430s

Spira SBCs

Descripción del empleo

VIVA USA Inc is seeking an Avaya Support Engineer in Jackson, Mississippi. The role focuses on configuring and installing Avaya systems, maintaining health of the Avaya environment, and handling tickets from initial triage to high-level resolution.

Candidates should have extensive Avaya product experience, good communication with vendors and customers, and the ability to train junior staff while documenting new deployments and services.