Senior Avaya Systems Engineer - Onsite (Tier III)

Saipro Systems Llc.; Jackson (MS); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Saipro Systems Llc. is seeking an Avaya Support Engineer for an onsite 40-hour week in Jackson, MS. The role involves configuring and installing Avaya systems, monitoring health across the environment, and handling trouble tickets.

This position requires acting as tier III support and collaborating with telecom providers on circuit issues. Responsibilities include deploying new Avaya products, documenting processes for users, and training junior staff on Avaya technologies.

Formación

• Minimum of 15 years of experience with Avaya systems.
• Experience with the following Avaya products: Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18ASAP, System Manager 7.1.3, Work Force Optimization 15.2.
• Experience with Avaya equipment: Avaya G650/450/430s, Spira SBCs.
• In depth knowledge of real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Responsabilidades

• Assist with configuration and installation of new Avaya systems.
• Check health of Avaya environment including trunking and adjunct systems.
• Work trouble and programming tickets.
• Acting as tier III support for more complicated troubles.
• Work with Telecom providers to address circuit issues.
• Deployment of new products and technologies in the Avaya portfolio.

Conocimientos

Avaya expertise

Real-time communications

Networking fundamentals

Documentation

Training juniors

Educación

Bachelor's Degree

Herramientas

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18ASAP

System Manager 7.1.3

Work Force Optimization 15.2

Avaya G650/450/430s

Spira SBCs

Descripción del empleo

Saipro Systems Llc. is seeking an Avaya Support Engineer for an onsite 40-hour week in Jackson, MS. The role involves configuring and installing Avaya systems, monitoring health across the environment, and handling trouble tickets.

This position requires acting as tier III support and collaborating with telecom providers on circuit issues. Responsibilities include deploying new Avaya products, documenting processes for users, and training junior staff on Avaya technologies.