Senior AV/VC Lead for Executive Events

EOS IT Solutions; Menlo Park (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

EOS IT Solutions in Menlo Park, CA, seeks an experienced AV/VC support lead to manage technical support, troubleshooting, and high-level event coverage. The role oversees regional AV technicians, ensuring service excellence and SLA adherence while coordinating with Helpdesk, Facilities, and Events teams.

The position emphasizes white-glove support for executives and major events, plus ongoing analysis to improve service quality and prevent repeat incidents.

Qualifications

• Supervise, train, mentor, and coach regional AV technicians (including remote staff).
• Maintain quality standards for all work performed by AV technicians.
• Ensure accurate ticket administration across the reporting team.

Responsibilities

• Technical Support & Troubleshooting with video conferencing and event support issues.
• Executive & Event Support Deliver for C-suite and high-level events.
• Analysis & Continuous Improvement through trend analysis and preventive solutions.
• Team Leadership & Collaboration with cross-functional partners (Helpdesk, Facilities, Events, Executive Support, EAs).

Job description

EOS IT Solutions in Menlo Park, CA, seeks an experienced AV/VC support lead to manage technical support, troubleshooting, and high-level event coverage. The role oversees regional AV technicians, ensuring service excellence and SLA adherence while coordinating with Helpdesk, Facilities, and Events teams.

The position emphasizes white-glove support for executives and major events, plus ongoing analysis to improve service quality and prevent repeat incidents.