Senior AV Field Technician & Team Lead

EOS IT Solutions; Hayward (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

Key responsibilities include leading installations, supervising technicians, configuring endpoints, auditing rooms, performing maintenance, and coordinating with clients.

Qualifications

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Willingness and eligibility to travel up to 70% and work globally.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with SLAs.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

Skills

Team leadership

Project coordination

Client communication

Tools

Extron

Cisco

Crestron

AMX

Job description

EOS IT Solutions is seeking a Lead AV Installation Technician to oversee deployment and maintenance of AV and TelePresence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

Key responsibilities include leading installations, supervising technicians, configuring endpoints, auditing rooms, performing maintenance, and coordinating with clients.