AV/VC Support Lead for Unified Communications

Raas Infotek LTD; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Raas Infotek LTD in Santa Clara, CA, seeks an AV/VC Support Lead to own delivery, reliability, and improvement of UC and conference room AV services. You will lead a team of AV specialists and partner with IT, facilities, and vendors to deliver seamless meeting experiences across all AV spaces.

You will be a hands-on technical expert and a people leader, defining standards, managing escalations, and tracking KPIs/SLAs while driving improvements across AV environments and large events.

Qualifications

• 15+ years of AV/UC support experience is not specified; senior lead experience expected.

Responsibilities

• Lead AV/UC support specialists and manage escalations.
• Define and maintain support processes, SOPs, and knowledge base articles.
• Own support strategy for Teams, Webex, and Cisco platforms.
• Oversee installation, configuration, and maintenance of AV equipment.
• Plan IT AV support for executive meetings and large events.
• Manage vendor relationships, SLAs, and budgets.

Skills

Leadership

Stakeholder management

AV/UC troubleshooting

Team coaching

Project management

Tools

Microsoft Teams

Webex

Cisco video endpoints

ServiceNow

Job description

Raas Infotek LTD in Santa Clara, CA, seeks an AV/VC Support Lead to own delivery, reliability, and improvement of UC and conference room AV services. You will lead a team of AV specialists and partner with IT, facilities, and vendors to deliver seamless meeting experiences across all AV spaces.

You will be a hands-on technical expert and a people leader, defining standards, managing escalations, and tracking KPIs/SLAs while driving improvements across AV environments and large events.