Senior AV Production & Collaboration Engineer

EOS IT Solutions; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

EOS IT Solutions seeks an experienced AV Technician - Events to deliver end-to-end technical support for executive events, hybrid productions, and live broadcasts across conference rooms, studios, and briefing centers in a dynamic environment.

You will troubleshoot complex AV systems, coordinate with stakeholders and vendors, ensure flawless event experiences, and maintain Run of Show plans, technical documentation, and asset records for efficient service delivery.

Qualifications

• 5+ years of experience supporting enterprise AV, unified communications, collaboration technologies, or live event production environments.
• 3+ years operating and troubleshooting professional audio, video, streaming, broadcast, and presentation systems.
• Experience supporting executive-facing events, including town halls, webinars, broadcasts, large meetings, and hybrid event productions.
• Experience troubleshooting complex AV systems, including DSPs, control systems, audio/video signal flow, AV-over-IP technologies, conferencing systems, and room control platforms.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Zoom Rooms, Webex, Google Meet, or similar enterprise communication platforms.
• Experience with AV system installations, commissioning, testing, room acceptance, and operational turnover activities.
• Demonstrated experience performing root cause analysis, incident resolution, preventive maintenance, and continuous improvement initiatives.
• Experience managing AV equipment inventories, asset lifecycles, vendor relationships, warranty repairs, and manufacturer RMAs.
• Experience creating and maintaining technical documentation, knowledge base articles, standard operating procedures, and Run of Show (ROS) documentation.
• Experience mentoring junior technicians and providing technical leadership in a fast-paced support environment.

Responsibilities

• Serve as the primary technical resource and escalation point for complex AV and event issues.
• Troubleshoot and resolve AV hardware, software, control systems, audio, video, and networking issues.
• Provide end-to-end event production support for executive presentations, town halls, webinars, trainings, broadcasts, and hybrid events.
• Set up, configure, operate, monitor, and de-rig professional audio, video, lighting, streaming, recording, and presentation systems.
• Operate and support audio consoles, video switchers, PTZ cameras, microphones, and broadcast technologies.
• Develop, review, and execute Run of Show (ROS) documentation, technical plans, rehearsals, and readiness activities.
• Serve as the technical liaison for presenters, executives, producers, event coordinators, and external vendors.
• Monitor production quality and proactively resolve issues to ensure seamless delivery and positive experience.
• Document, update, and resolve service tickets while meeting SLAs.
• Maintain production equipment inventory, storage, logistics, shipping, receiving, and QC processes.

Skills

Enterprise AV support

Event production support

Live event troubleshooting

Client facing communication

Mentoring junior technicians

Tools

MS Teams Rooms

Zoom Rooms

Webex

Google Meet

AV control systems

Streaming platforms

Video switchers

PTZ cameras

Audio consoles

Job description

EOS IT Solutions seeks an experienced AV Technician - Events to deliver end-to-end technical support for executive events, hybrid productions, and live broadcasts across conference rooms, studios, and briefing centers in a dynamic environment.

You will troubleshoot complex AV systems, coordinate with stakeholders and vendors, ensure flawless event experiences, and maintain Run of Show plans, technical documentation, and asset records for efficient service delivery.