Senior AV Technician - Onsite Meetings & Support

Waveguide LLC; Washington (District of Columbia); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Waveguide LLC in Washington, DC is seeking a Lead AV Technician to manage daily AV operations in a fast-paced conference center environment. The role focuses on onsite support for executive, educational, and routine meetings with a strong emphasis on customer service and professional presentation technology.

The ideal candidate has 3–5 years in AV tech management, hands-on experience with AV/VC systems, and a proven ability to train end users while maintaining room integrity and system

Qualifications

• High School diploma or equivalent a must.
• Three to five years audiovisual technology management experience.
• Three to five years AV and presentation technologies experience.
• Three to five years customer service experience.
• CTS certification by InfoComm is preferred.
• Experience working in a university/conference center environment is a plus.

Responsibilities

• Oversees testing, maintenance, asset management, operation and teardown of AV and videoconference equipment.
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, logs, and asset management.
• Executes all aspects of videoconference support including call setup, end user training, troubleshooting, and escalation follow-up.
• Provides consultation and education to end users on presentation technologies.

Skills

Customer Service

Communication Skills

Independent Thinker

CTS Certification

Microsoft Office

Education

High School Diploma or Equivalent

Tools

AV & VC Equipment Troubleshooting

Videoconferencing Technology

Video Projection Systems

Control Systems

Job description

Waveguide LLC in Washington, DC is seeking a Lead AV Technician to manage daily AV operations in a fast-paced conference center environment. The role focuses on onsite support for executive, educational, and routine meetings with a strong emphasis on customer service and professional presentation technology.

The ideal candidate has 3–5 years in AV tech management, hands-on experience with AV/VC systems, and a proven ability to train end users while maintaining room integrity and system